TOTO stands behind its product.
Unless specified, all products sold by TOTO come with specific warranty period varies depends on different products
All transactions will be final sales, no exchange or refund. All items are sold “as is”. Customer will need to understand that some products purchased from TOTO
may exhibit some cosmetic scratches. Within 90 days of your purchased date, if consumer received a defective products with providing proofs providing no physical/water damage, TOTO will be gladly to  give consumer a replacement. TOTO  reserves the rights to charge a restocking fee of 25% if the products returned without proofs of defects within 7 days.

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